How cancelling a booking and getting money back works.

The policy that applies to you

The cancellation policy and booking terms are shown with a version number at checkout. The version you accept is saved with your booking, so a later edit to the departure does not change the terms you agreed to.

Asking to cancel

Open the booking in your account and send a cancellation request, or message Akale on WhatsApp with your booking reference. A request does not cancel the booking on its own. Akale’s operations team reviews it against the policy you accepted and records the decision in your booking.

• Have your booking reference ready
• Say which travellers in the booking are cancelling
• Watch the booking record for the decision and any refund

When Akale cancels a departure

If Akale cancels a departure, every booking on it that has a payment is marked for a refund, and bookings without a payment are cancelled. The booking record shows the change, and Akale contacts the travellers on that departure.

Holds that run out

A booking hold reserves seats for a short time while you pay. If the hold runs out before payment is confirmed, the seats are released and the hold expires. An expired hold is not a booking and is not charged.